Medical Centre 291 officially opened its doors on the 19th of February, 2001. A “fee for service” clinic, it was established by principal partners, Dr Robert G. Padanyi and Dr Peijian (Peggy) Zeng.
To Make an Appointment:
Appointments can be made either by telephone or in person. In the case of urgent/emergency attention inform the receptionist of the situation and she will make every effort to help you be seen as soon as possible.
Home visits are made by the doctors in times of emergency for our patients who are absolutely unable to attend the centre.
Ample parking is provided at the rear of our building. 2 hour parking is also available in the service road, outside the front of the building.
Medical Centre 291 is fully accessible to people in wheelchairs, motorised scooters and with other walking aids.
In the interest of good medical care, your doctor will normally need to see you if you require a repeat prescription.
In accordance with the AGPAL guidelines, test results will not be given to patients over the phone. If you would like to know or discuss your test results, you will need to make an appointment to see you doctor.
Complaints and Suggestions
If you are unhappy with or have a suggestion as to how we may improve our service, please let us know. This is best done in writing, either through letter or by use of our service improvement form. We are always happy to hear your thoughts.
Interruptions during the course of a consultation can be very distracting for both doctor and patient. Most questions are best dealt with during a consultation with your doctor. However, if your doctor feels it is appropriate, they will discuss some matter with you over the phone. If the doctor concerned is consulting, a message may be taken and your call may be returned at a later time.
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Any request from you for access to your personal health information is handled by your GP in accordance with the Privacy Amendment (Private Sector) Act 2000.
Refusal of Service
To ensure patient and staff safety, we at Medical Centre 291 reserve the right to refuse service to patients if they are under the influence of alcohol or other substance, sexually harassing staff or other patients, threatening to harm staff or harm other patients, or are rude or abusive. We also reseve the right to refuse service if you continuously miss appointments.