Privacy Policy

Medical Centre 291 is committed to protecting the privacy and confidentiality of your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the Health Records Act 2001 (Vic).

What information we collect

We collect personal information necessary to provide you with safe, high-quality medical care. This may include your name, date of birth, contact details, Medicare and health-fund details, current and past medical history, family medical history, medications, and any clinical findings or results.

How we collect it

Information is generally collected directly from you, but in some circumstances we may collect it from third parties such as treating specialists, pathology providers, hospitals, your other healthcare providers, family members or carers, where you have authorised this or where required by law.

How we use and disclose it

• To provide medical services and continuity of care
• To communicate with other practitioners involved in your care
• To process Medicare, DVA, WorkSafe, TAC or health-fund claims
• For accreditation and quality-improvement activities
• Where required or authorised by law

We will not use your information for direct marketing without your consent.

Storage and security

Your records are held securely in our clinical software with appropriate access controls, encryption in transit and at rest where applicable, audit logging, regular backups, and protection against unauthorised access. Paper records are stored in locked storage and destroyed securely when no longer required.

Access and corrections

You may request access to or correction of your health record at any time by contacting reception. We will respond within a reasonable timeframe and may charge a reasonable cost-recovery fee for retrieval and copying.

Complaints

If you have a concern about how we handle your information, please contact our Practice Manager. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Updates to this policy

We may update this policy from time to time. The current version is always available on this website.